Zero Tolerance Policy

Psychology 806 has implemented a Zero Tolerance Policy to ensure all staff are treated with dignity

and respect. Aggressive or violent behaviour towards our staff or any member of the public within

our workplace will not be tolerated under any circumstances.

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Anyone verbally abusing members of staff, either in person or over the telephone, will be sent a

letter from the Clinical Director advising that this behaviour will not be tolerated. Any future

violation of this policy will result in the family and child no longer being seen or managed at

Psychology 806 face to face, via Telehealth, or via Telephone. There will be no appeal process.

All abusive correspondence received by our office will be retained for reference should the matter

persist and need to be referred to the police.

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PATIENT AND FAMILY CODE OF CONDUCT

Employees of Psychology 806 have the right to be treated with respect. Zero tolerance of

occupational aggression and violence is vital in providing a safe and healthy working environment.

These behaviours toward any member of staff is unacceptable and will not be tolerated.

 

Occupational violence and aggression is any incident in which any worker is threatened, abused or

assaulted in circumstances arising out of, or in the course of their work and includes:

 

• Verbal, physical or psychological abuse, face to face or on the telephone.

• Threats or other intimidating behaviours that causes a person to believe they are in

danger of being physically attacked. It may involve an actual or implied threat to safety,

health or wellbeing.

• Physical attack, such as pushing, shoving, tripping, grabbing, hitting, pinching,

scratching, kicking, biting, spitting or any other type of direct physical contact.

• Aggravated assault, such as attacking with a weapon (knives, guns, clubs) or any other

type of weapon (thrown object, furniture etc.)

• Sexual harassment and sexual assault.

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PSYCHOLOGY 806 RESERVE THE RIGHT TO REQUEST THAT AGGRESSIVE OR ABUSIVE

PERSONS LEAVE OUR ROOMS.  REFUSAL TO LEAVE UPON REQUEST MAY RESULT IN THE

POLICE BEING CALLED